Laabam Connect Terms of Use

Laabam Connect (“the app”) is a mobile app made by LaabamOne Business Solutions Pvt Ltd (“Laabam”, “we”, “us”) for the sales and support teams of businesses that use Laabam One. These terms apply when you install or use the app.

The app is a way into your business’s Laabam One account. The Laabam One Terms & Conditions cover that account and the platform the app connects to. If the two disagree about the app itself, these terms apply.

How the app handles information is explained in the Laabam Connect Privacy Policy.

• You need a Laabam One account that your business has given you. Accounts are opened on Laabam One, not in the app. The app only signs you in.
• You must be 18 or older and allowed by your business to use the app for its work.
• On iPhone you can also sign in with Apple, Google or Microsoft, but only to an account that already exists. Signing in this way never creates an account.
• Your business decides what you can see and do, and can change or remove your access at any time.
• Keep your password and your phone secure. You are responsible for what is done with your account.

Laabam Connect is free to download and use. There are no purchases, subscriptions, upgrades or payments of any kind in the app, and we do not charge you or your business anything for it.

• Shows the leads your business has given you to call, in the order to call them.
• Shows a lead's history before you dial.
• Opens your phone's own dialler to place the call.
• Records how long the call lasted, and the outcome, note and follow-up you enter, in your business's Laabam One CRM.
• Lets you pick up new leads your business has left open for anyone on the team.

Calls are made by your phone, over your own mobile network. Laabam does not connect, carry or record them. Your carrier’s normal call and data charges apply, and are not ours to refund.

On Android the app reads the length of each work call you place from it from your phone’s call log, if you allow it. On iPhone, and on Android if you do not allow it, the app times the call itself and marks the length as approximate. You can correct it by hand either way.

When you use the app, you agree to:

• call only leads your business has given you or allowed you to pick up;
• follow the laws on unsolicited and marketing calls where you and the person you call are, including do-not-call (DND) registers and permitted calling hours. In India these include the TRAI rules on commercial communications;
• stop calling anyone who asks you to, and record that in the CRM;
• record call outcomes and notes truthfully;
• not harass, threaten or mislead anyone you call;
• not try to reach data your account is not allowed to see, interfere with the service, or copy, change or reverse-engineer the app.

Your business is responsible for having a lawful basis to contact its leads and for the instructions it gives its team.

The leads, calls, notes and follow-ups you work with belong to your business. You use them on its behalf, and your business decides who can see them. We hold them for your business as set out in the Laabam One Terms & Conditions and Privacy Policy.

The app needs an internet connection and a working Laabam One service. We work to keep both available but cannot promise the app will always be free of interruptions or errors.

We may update the app, add or remove features, or ask you to install a newer version to keep using it.

We may update these terms. When we do, we will change the date at the top of this page, and for a significant change we will tell you in the app or by email. Using the app after a change means you accept the updated terms.

The app is provided “as is”. To the extent the law allows, we are not responsible for carrier charges, for calls that fail or are not recorded, or for decisions made from the information in the app. The limits of liability in the Laabam One Terms & Conditions also apply to the app. Nothing in these terms limits a liability that the law does not allow to be limited.

If you downloaded the app from the Apple App Store or Google Play, that store’s own terms apply as well. These terms are between you and Laabam only. Apple and Google are not parties to them and are not responsible for the app, its content, its maintenance or its support; please bring any question or claim about the app to us.

If you downloaded the app from the App Store, you may use it on Apple devices that you own or control, as the App Store’s usage rules allow. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

• You can stop using the app at any time by signing out and uninstalling it.
• You can delete your account from inside the app: Settings → Delete account. The Privacy Policy explains what happens next.
• Your access ends when your business removes it or its Laabam One account ends.
• We may suspend or end your access if you break these terms or misuse the app.

These terms are governed by the laws of India, and the courts in Madurai, Tamil Nadu have exclusive jurisdiction, as in the Laabam One Terms & Conditions. We encourage raising any dispute with us first so we can try to resolve it in good faith.

LaabamOne Business Solutions Pvt Ltd, Madurai, Tamil Nadu, India.

• Questions about these terms: legal@laabam.one
• Help with the app: +91 73056 41462