What this screen is for
This is the payment record behind your subscription, and it lists attempts, not just successes. Each row shows when it happened, what type of transaction it was, the plan involved, the amount, the outcome and any detail returned. Columns are sortable and the page size can be changed.
When to use it
Come here when a renewal did not go through, when you are reconciling what was charged, or when you need to see whether a payment was attempted at all. A failed attempt sitting here is usually the explanation for a subscription that has not renewed.
What you see on this screen
The page is headed Payment History and describes itself as all your subscription payment attempts.
The table has six columns. Date/Time is when the attempt was made. Type is what kind of transaction it was - a new subscription, a renewal, an upgrade and so on. Plan is the plan involved. Amount is what was attempted. Status is the outcome. Details carries the payment identifier, any error message the gateway returned, and the attempt number where the same payment was retried.
The error message is the useful part of a failed row: it is what the payment provider actually said, and it usually names the reason - an expired card, a declined transaction, insufficient funds - rather than leaving you to guess.
Filters and actions
There are no filters or search. The first five columns sort when you click their headers, so you can bring the failures or the largest amounts to the top. Per page sets 10, 25 or 50 rows. Back to Subscription returns to the plan screen.
Status values
Rows record the outcome of each attempt, so a failed attempt sits alongside the successful retry that followed it rather than being replaced by it. That is deliberate: it is the only way to see that a renewal was tried more than once, and the attempt count in the Details column is what tells you how many times.
Related
- Subscription - your current plan, status and renewal date
- Billing & Invoices - the invoices issued for those payments
- Wallet - a separate balance used for messaging and usage