Help & Support

A quick start guide for a new company, laid out as four steps: set up the company details, invite your team, bring in existing data, and raise your first invoice.

The written guides, grouped by subject and searchable. Each entry carries a short description and keywords, so a search for a term like invoice, bank or tax finds the right guide.

Step-by-step video guides, grouped into categories and searchable, that play in the page so you can follow along with the system open beside them.

Short answers to the questions that come up most often, searchable so you can go straight to the one you need.

How to reach the support team, with a form for your message: a subject, a category such as technical, billing, a feature request or a bug, a priority, and a description.

Raising a tracked support request: a subject, category, priority and description, with files such as screenshots attached and virus-scanned as they upload.

Every support ticket you have raised, with its reference, subject, category, priority, status and last update. Statuses distinguish waiting for you from waiting for Laabam.

Your past chat conversations for the company you are currently in, most recent first. It shows only your own sessions, and only general chats — those attached to a ticket live on the ticket.

Training material in one place — videos and written guides together, searchable by topic, with reading times on the guides and a quick tour for anyone new.

What has changed in the system: new features, improvements and fixes, listed by release.