Terms of Service

Terms & Conditions

By accessing and using the Laabam.One platform, you agree to abide by these terms of service. Please read them carefully before using our services.

Last Updated: November 11, 2025

Introduction

These Terms of Service ("Terms") govern your access to and use of LaabamOne ERP platform provided by LaabamOne Business Solutions Pvt Ltd ("Company", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Agreement to Terms

By creating an account or using LaabamOne, you confirm that:

  • You are at least 18 years of age
  • You have the authority to enter into this agreement
  • You will comply with all applicable laws and regulations
  • All information provided is accurate and up-to-date

2. Account Registration

2.1 Account Creation

To use LaabamOne, you must create an account by providing accurate information including your name, email address, phone number, and company details. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Account Security

You agree to:

  • Use a strong, unique password
  • Enable two-factor authentication (2FA) when available
  • Notify us immediately of any unauthorized access
  • Not share your credentials with others
  • Log out from shared or public devices

2.3 Multi-User Access

As the account owner, you are responsible for all activities conducted by users you invite to your company account. You must ensure they comply with these Terms.

3. Subscription & Payment

3.1 Free Trial

21-Day Free Trial

  • Full access to all features
  • No credit card required
  • Data export restricted until subscription
  • Automatically expires after 21 days

3.2 Pricing

Base Subscription: ₹500 per user per month

Additional pay-per-use charges:

  • GST Filing: ₹500 per filing
  • SMS: ₹0.30 per message
  • WhatsApp: ₹0.25 per message
  • Email: ₹0.10 per email
  • AI Services: ₹1 = 10 tokens

3.3 Payment Terms

  • Monthly billing on the subscription anniversary date
  • Payment via credit/debit card, UPI, or net banking
  • All prices include 18% GST
  • Invoices sent to registered email address
  • Late payment may result in service suspension

3.4 Wallet System

Pay-per-use services require prepaid wallet credits. Wallet funds are non-refundable but can be used for any billable service. Unused credits remain valid for 12 months.

3.5 Refund Policy

Refund Conditions

  • Refunds available within 7 days of initial payment
  • No refund for partial month usage
  • Wallet credits are non-refundable
  • Processing time: 7-10 business days

3.6 Price Changes

We may modify pricing with 30 days advance notice via email. Existing subscribers maintain current pricing until next renewal cycle. Continued use after price change constitutes acceptance.

4. Usage Rights & Restrictions

4.1 License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use LaabamOne for your internal business operations during the subscription period.

4.2 Prohibited Activities

You may NOT:

Resell or redistribute the platform
Reverse engineer or decompile
Use for illegal activities
Interfere with platform security
Transmit malware or viruses
Scrape or harvest user data

4.3 Data Ownership

You retain all rights to your business data. We do not claim ownership of your content. However, you grant us permission to store, process, and backup your data to provide the service.

5. Service Availability

5.1 Uptime Guarantee

We strive for 99.9% uptime but cannot guarantee uninterrupted access. Planned maintenance will be announced in advance. We are not liable for downtime caused by factors beyond our control.

5.2 Support

Email and phone support available during business hours (9 AM - 6 PM IST, Monday-Saturday). Critical issues addressed 24/7.

6. Limitation of Liability

DISCLAIMER: LaabamOne is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.

To the maximum extent permitted by law, we shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Data loss or corruption (maintain your own backups)
  • Third-party integrations or services
  • Tax calculation errors or filing mistakes

Maximum Liability

Our total liability for any claims shall not exceed the amount you paid us in the 12 months preceding the claim.

7. Termination

7.1 By You

You may cancel your subscription at any time through your account settings. Access continues until the end of current billing period. No partial refunds for early cancellation.

7.2 By Us

We may suspend or terminate your account if:

  • Payment is overdue by 15+ days
  • You violate these Terms
  • Your account is used for illegal activities
  • We discontinue the service (with 90 days notice)

7.3 Data Export

Upon termination, you have 30 days to export your data. After this period, we may permanently delete your account and all associated data.

8. Intellectual Property

All intellectual property rights in LaabamOne, including software, design, trademarks, and content, belong to LaabamOne Business Solutions Pvt Ltd. You may not use our branding without written permission.

9. Indemnification

You agree to indemnify and hold harmless LaabamOne, its officers, employees, and agents from any claims, damages, or expenses arising from your use of the platform, violation of these Terms, or infringement of third-party rights.

10. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Madurai, Tamil Nadu.

Dispute Resolution

We encourage resolving disputes through good-faith negotiations. If unresolved, disputes may be submitted to arbitration under the Arbitration and Conciliation Act, 1996.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email 30 days in advance. Continued use after changes indicates acceptance. We recommend reviewing this page periodically.

Contact Us

Questions about these Terms? Reach out to our legal team:

📍

Registered Office

LaabamOne Business Solutions Pvt Ltd
Madurai, Tamil Nadu, India