What this screen is for
This screen explains the average rather than just reporting it. Choose a period (30 days, 90 days, a year, or all time) and you get the average rating, a rating-over-time chart where the bars show how many reviews actually came in, the spread of ratings across the scale, a breakdown of where the average comes from, and rankings with anyone having too few reviews marked as such. Open cases are counted alongside. Figures are recalculated each time the page loads.
When to use it
Use it when a headline average has moved and you want to know why, or in a review meeting. Everything here is internal; none of it is shown to customers.
What you see on this screen
Five tiles: Average, with the change on the previous period and the number of reviews behind it; Reviews, with the change in volume; Published; 3 or below; and Open cases, with a line about how long they are taking.
Rating over time plots the average as a line and the number of reviews as columns behind it, precisely so a high average on two reviews does not read like a high average on twenty. Where a period holds nothing, it says so and offers to widen to all time.
Spread of ratings shows how many reviews landed on each point of the scale, from one star to five.
The ranking table beneath has columns for the position, the person, Reviews, Average, 4+, 3 or below, and Badges where your company uses them. A row with too few reviews to rank fairly is tagged as such rather than being ranked. A legend explains each badge and notes that badges are recalculated on every load, so one lapses when it is no longer earned.
Filters and actions
Four period buttons: 30 days, 90 days, 1 year and All time, with 90 days as the default. Three export buttons produce the same figures as CSV, XLSX or PDF.
Related
- Reviews
- Feedback Forms