What this screen is for
After a booking is completed the customer can leave feedback, and it lands here. Nothing is public until somebody on your side publishes it: each review is awaiting review, published, or hidden. Low ratings can be opened as an investigation, and reviews with a case still unresolved are surfaced first, because this screen exists to show what needs a person. You can search the text and filter by status, investigation state, rating, instructor and date.
When to use it
Go through it regularly so that feedback is answered while it is still recent, and so that nothing is published without being read. Open cases are the priority.
What you see on this screen
A Needs investigating count sits at the top where any case is open. Four cards follow: Awaiting review, Average rating, Published and Last 30 days.
Each review in the list carries the customer's name, the rating, the text they left, when it arrived, and the instructor the review is about — with the person the case is assigned to where one has been set, and a note where the review has been Replied publicly to. Reviews with an unresolved case are brought to the front of the list. Opening a review takes you to its full record, where it can be published, hidden, replied to or investigated.
Filters and actions
The search box matches the customer, the instructor and the reference. Five filters narrow the list: Any visibility (awaiting review, published or hidden), Any rating (3 and below, 4 and above, or no rating), Any case state (open cases, resolved or flagged), an instructor selector, and From and To dates. Clear filters resets them. Where filters are set and nothing matches, the screen says the filters are the reason rather than reporting that no reviews exist.
Status values
- Awaiting review — received and not yet decided on; nothing is public at this point
- Published — visible publicly
- Hidden — kept on record but deliberately not published
A review may separately carry a case, which is open, resolved or flagged.
Related
- Review Analytics — ratings over time and by instructor
- All Bookings — the completed bookings these reviews follow